See the rooms
Room names only tell part of the story. Guests need relevant images and clear answers about views, space, beds and pools to picture their stay.
A visual AI guide for hotel guests
Turn guest conversations into direct bookings
Help guests see and compare rooms, experiences and location with images, voice and typed chat. Guest Envoy answers their questions and guides them towards your hotel's direct booking journey.
Reviews help guests discover and trust your hotel. Envoy helps them explore, compare and book.
Chosen by Wyndham for AI voice and review responses in the hotel's brand voice.
Guest Envoy results · First year
Wyndham Grand Phuket Kalim Bay
Guest questions.
Direct booking results.
Kalim helps guests get answers, explore their options and take the next step towards booking direct.
THB
572,090
In hotel bookings attributed to Kalim, Wyndham’s Guest Envoy.
Booking value calculated from two commission invoices.
253
Conversations
Helping guests explore the hotel and ask before booking.
122
Guest-assigned conversations
Conversations linked to a guest in Kalim's dashboard.
Why hotels lose direct bookings
Guests want to see and compare rooms, experiences and location. Not scrolling & a text chatbot.
Compare the stay
Bring rooms, dining, experiences and location into the same conversation, so guests can understand what fits without piecing together separate pages.
Take the next step
Help guests move from questions to your booking engine, or prepare an enquiry for the hotel team when their plans need a personal response.
What Envoy does
Help guests move from “Which room?” to “How do I book?”
Bring the hotel's information into one conversation. Guests can speak or type, see relevant images and explain what matters to them. Envoy helps them choose a next step, with the booking engine and hotel team staying in control.
- Guest starts with a real booking question by voice or message.
- Envoy shows relevant images and helps compare rooms, experiences and location.
- The guest sees a clearer path toward booking direct.
- The hotel receives structured intent and follow-up context.
- The booking engine and hotel team stay in control.
Use cases
Built for the real questions guests ask before they book.
Room discovery
Let guests ask for views, bed types, space, balconies, pools, family setups or accessibility instead of decoding room names.
Location and hotel questions
Help guests understand the beach, marina, transport, restaurants, nearby experiences and what makes the property right for them.
Direct booking offers
Give guests a reason to stay on the hotel website and ask about direct rates, packages, upgrades or special offers.
Complex enquiries
Capture weddings, groups, long stays, family trips and requests that are too nuanced for a standard booking form.
Human follow-up
When the guest needs a person, Envoy can prepare the context so reservations or sales can respond with less back-and-forth.
Guest Envoy
Try the guest experience for yourself.
Ask Envoy about Techie Stays by voice or typed chat. Explore the experience, then let's discuss how it could work for your hotel.
Guests ask about the experience. Envoy shows them what it could look like.
Guest Envoy is ready
Let guests ask before they search.
Review Responses
The guest journey starts with trust.
Before guests ask Envoy a question, reviews help them get to know your hotel. Your replies show how you care for guests, explain what makes a stay special and give the next guest confidence to explore.
Keep your hotel's voice. Give your team time back.
Draft thoughtful review replies using your hotel's brand tone, GM expertise and outlet priorities. Your team reviews and approves each response before publishing.
Reviews build confidence. Envoy carries that interest into a conversation about the guest's own stay.
See Review Responses"We save one hour per day responding to guest reviews."
Hotel payments
A simpler next step when guests are ready to pay.
For enquiries handled by your team, send a payment link through email or messaging and give guests a clear way to pay. Techie Stays also offers payment links and digital receipts alongside its guest and review tools.
Talk about hotel paymentsHotel AI Insights
Ideas for every stage of the guest journey.
Explore practical guides to guest conversations, review responses, direct bookings and hotel payments.
Quick answers
What hotel teams usually ask first.
What is Envoy?
Envoy is a hotel website guide that helps guests ask natural questions, understand the property and move toward a direct booking or qualified enquiry.
Does Envoy replace our booking engine?
No. Envoy is designed to support the last mile before booking, capture guest intent and route people toward your existing direct booking path.
Can guests use voice?
Yes. Envoy is designed around natural guest conversation, so guests can speak or message when they need help choosing, comparing or explaining a request.
Do we need a PMS integration?
Not for first enquiry capture. Envoy can qualify questions and prepare follow-up-ready context before deeper integrations are considered.
Next step