Room pages make guests work
Similar room names, view categories, villa types and galleries force guests to compare too much before they know what fits.
Hotel voice AI for hotel websites
Turn guest conversations into direct bookings
Chat is not enough for travel. Envoy guides guests through the friction-filled moments before booking: room choice, location, offers, complicated requests and the questions that stop direct revenue from converting.
Chosen by Wyndham for AI voice and review responses in the hotel's brand voice.
Why hotels lose direct bookings
Guests want the work done for them, not another text-only chatbot.
Important questions happen late
Guests ask about location, beds, balconies, transfers, children, celebrations and payment after they already feel booking friction.
Generic chat misses the booking moment
Travel decisions need images, context, reassurance and a clear next step, not a plain text exchange that leaves the guest stuck.
What Envoy does
Envoy guides, shows, captures and routes direct booking intent.
Envoy sits on a hotel website and helps guests explain what they need. It can guide room discovery, show relevant hotel information, capture complex requests and prepare a follow-up-ready enquiry for the hotel team.
- Guest starts with a real booking question by voice or message.
- Envoy helps clarify the room, location, offer or request.
- The guest sees a clearer path toward booking direct.
- The hotel receives structured intent and follow-up context.
- The booking engine and hotel team stay in control.
Guest Envoy
Put an AI guide wherever guests ask questions.
Guest Envoy is not a chatbot. It is a booking guide that can sit inside your website, live as a shareable page, or support guests from Messenger, WhatsApp, Line, QR codes and campaign links.
Where Guest Envoy can help
- On room pages when guests need help choosing.
- Inside offer pages when direct-booking value matters.
- From QR codes, Linktree, Messenger, WhatsApp or Line.
- As a standalone page your team can share anywhere.
- Before booking forms, so complex requests are not lost.
Guest Envoy is ready
Let guests ask before they search.
Use cases
Built for the real questions guests ask before they book.
Room discovery
Let guests ask for views, bed types, space, balconies, pools, family setups or accessibility instead of decoding room names.
Location and hotel questions
Help guests understand the beach, marina, transport, restaurants, nearby experiences and what makes the property right for them.
Direct booking offers
Give guests a reason to stay on the hotel website and ask about direct rates, packages, upgrades or special offers.
Complex enquiries
Capture weddings, groups, long stays, family trips and requests that are too nuanced for a standard booking form.
Human follow-up
When the guest needs a person, Envoy can prepare the context so reservations or sales can respond with less back-and-forth.
Hotel team tools
Envoy connects to practical workflows hotel teams already need.
Payments
Payment links and digital receipts
Create payment links for email, messaging, social and website enquiries. Support QR, local payment methods, deposits, pre-authorizations and cleaner reconciliation.
Reviews
AI review responses in your voice
Draft review replies with your hotel's brand tone, GM expertise and outlet priorities built in, while keeping human approval before publishing.
Voice
Direct room and group enquiries
Let guests ask naturally instead of forcing them through another form. Envoy can capture room and group intent without replacing your booking engine.
Advisory
Hotel tech quick wins
For hotels with old or fragmented systems, Techie Stays helps identify practical improvements across PMS, bookings, payments, reviews and guest communication.
"We save one hour per day."
Dominic Egger, VP Ops Wyndham
Built around practical workflows used by hotel teams, operators and hospitality technology partners.
Direct booking intent
Payment links
Review responses
Voice enquiries
Hotel AI Insights
Learn how hotel AI turns guest questions into direct booking intent.
Explore practical guides on hotel voice AI, direct bookings, payments and review workflows. These insights come from the real questions guests and hotel teams ask before revenue is won or lost.
Quick answers
What hotel teams usually ask first.
What is Envoy?
Envoy is a hotel website guide that helps guests ask natural questions, understand the property and move toward a direct booking or qualified enquiry.
Does Envoy replace our booking engine?
No. Envoy is designed to support the last mile before booking, capture guest intent and route people toward your existing direct booking path.
Can guests use voice?
Yes. Envoy is designed around natural guest conversation, so guests can speak or message when they need help choosing, comparing or explaining a request.
Do we need a PMS integration?
Not for first enquiry capture. Envoy can qualify questions and prepare follow-up-ready context before deeper integrations are considered.
Next step